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Posts: 11,700 | Thanked: 10,045 times | Joined on Jun 2006 @ North Texas, USA
#550
Originally Posted by mullf View Post
They know what it is. It is them out $$$. That's why they say physical damage.
Well, the CARE reps don't lose a dime. They're just instructed to make sure the problem fits into a slot somewhere that kicks off the reverse logistics process. I think the problem here continues to be one of miscommunication and misunderstandings, not any malicious intent.
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