I cannot enphisis enougth how impressed and greatful I have been for the actions you have demonstraited during this issue.

You are an asset and a shinning example both to this community and to Nokia themselves.

I am not suggesting that Nokia "IS" pulling a fast one.

I was just replying to the Praise Nokia and Rejoice comments indicating that the announcement really is not specific about the issue.

All I am saying is I want to see evidence before I let Nokia off the hook.

To be honest just the statement from you that you have been talking to the higher brass in Nokia makes me feel a lot better then before.

Also the fact taht you still have an in with them indicates that you may not have burnt as many bridges as indicated by previous posts. I truly hope that your support for us has not harmed your potential future with Nokia.


That said I cannot deny that my feelings for Nokia have changed due to there response to this issue.

I was as close to a nokia fanboy as Nokia ever gets. Even when I went to the flagship store to get my N900 charging problem looked at I was upselling Nokia to another customer while I waited. Every step from then on made me feel more abused and unlistened to.

It has been 6 years since I have had any phone but a nokia having purchased new highend N Series phones each year.

And 2+ weeks ago Nokia was the only option I considered acceptable. I now find myself needing Nokia to prove that their quality control and customer care response matches my expectation.

Nokia has moved from the trusted provider to Just another phone company. Not due to the fault but due to the answer to it. To tell any customer that has a phone for 6 days with no obvious external damage that he must have broken it through carelessness is not acceptable. Prove you are not at fault before accusing your highest revenue customers of being to rough.