I am sorry (and I have mentioned this before. But I am not willing to have faith in this until I hear from people with "Landing pad damage" that they have had nokia repair or replace the phone. I know I sound overly pesemistic. But I do think I have reason. As for the timeline. As i mentioned after MarkS quoted the policy on engadget the centre I went to recieved an update the very next morning. The update was not what we wanted to hear. But if the new announcement a few days ago is what we expect. Then no one with pad damage should be getting a phone returned from Nokia care centers if it was looked at after thursday just gone. Lets watch this for a few more days and see what happens . But we should be seeing people with pad damaged phones getting them returned early next week. Then I will bew willing to give Nokia credit for doing the right thing.