I sent in all the information requested on the form and even sent in my receipt, though the form did not ask for it (even though that is pretty standard for rebates). I made photocopies of everything. Today, I receive a form letter claiming I had not created an OVI Store or Maps account. I created an Ovi store account prior to sending in my rebate form and my Ovi Username is clearly visible in block print on the photocopies and none of the characters could be misconstrued as another letter/number. Judging by the other comments in this thread, I feel like Nokia and their rebate processor are being extremely dishonest and possibly fraudulent in this case. This sort of thing and the generally poor post-purchase support I have received from Nokia make me increasingly unlikely to buy premium products from them in the future.