A lot of people here are missing the point of the article which is: "Nokia fell because it didn't evolve fast enough" in other words they didn't care to take a risk to bring something totally new to the market.

The reason why Iphone was so popular was not because of it's high power or apps (It sold even before it was released). It was simply because it had a huge screen and a wicked design. People were thinking "oh I can watch movies with it anywhere I want". In other words its first impression was that it was the king of the hill - the best.

What Nokia needs to do is to stop being a copy-cat and start doing what apple has done (Nokia has done it before!): Make something new and revolutionary. Just make that touchscreen system look like crap compared to something new and revolutionary for example.

Also apple has the most fanatic customer base on the planet earth. Actually it is so fanatic that term "ifan" surely sounds familiar to everybody. Nokia customer's seem to feel like they're left alone after buying the phone and this is something that really needs to be taken a look at. Part of the solution could be to provide requested features as commercial applications.