Agreed, and I'm sure we all appreciate the opportunity to communicate with him directly.

Smartphones are expensive devices. They're not disposable, nor do they have a very short useful shelf life - indeed, even without any further updates we can all accept the N900 would remain useful for several more years, basically until it suffered a hardware failure.

I can't help but think however the game has changed somewhat over the last few years. I hate to mention them again, but since it was introduced the iPhone has been supported with numerous software updates. No doubt that will not always be the case, but Apple has shown that sales of new hardware can continue to rise even when older devices gain the same new software functionality. Perhaps new hardware sells because old devices are supported. Nokia, I think, just want to shift more devices and prematurely end updates in order to achieve that end - that's becoming increasingly hard to swallow.

One thing is for sure, I would rather make the choice to buy new hardware because the new hardware offers me more features, or a nice new design, or more power.

I don't want to buy new hardware simply because it has all the software bugs fixed that nobody had the time to address in my old device.