All,
I called Nokia support and they told me to mail my phone in so they could look at it. I received my new n900 about 4 business days after they received it.

I must say my experience was pretty good. They told me to send my phone back, it took about 2 days for them to determine I would get a new phone, then another 2 days for them to ship it out and get to me. I live in Arlington, Virginia if that makes any difference. I called the 800 number to get support.

paul white