Hello everyone,

I am new on the forum but I have been following this thread for a while because, unfortunately I got the same issue.

I'm from Margate, FL - United States. I've been using my phone flawlessly with no hitch at all until the USB port popped off lol. I haven't contacted Nokia USA Care yet, why? Because I have read that some folks sent the device for repair and received it back; unrepaired.

In the last few days I've been reading nothing but good news so I'm wondering if it's time to contact Nokia USA for warranty claim. I pre-ordered this phone from Amazon (I believe I am one of the first customers that received the device from them).

Any help will be really appreciate it.