Thread: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
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Milhouse is offline Milhouse
2010-03-02 , 21:19
Posts: 3,401 | Thanked: 1,255 times | Joined on Nov 2005 @ London, UK
#948
Originally Posted by lemmyslender View Post
I'm starting to wonder if I made a mistake grinding the prongs on my cables. Potentially I've increased the amount of time until my usb port fails. If I happened to extend it too long, my port (which was likely to fail during the warranty period) may now fail outside the warranty period. If that happens I'm SOL, and really screwed myself.

I won't consider this issue resolved until there is some kind of official resolution for devices that have this flaw and fail outside of warranty.
Not sure about Ohio law but in the UK (under the Consumer Protection Act 1987) the manufacturer is held liable for any manufacturing or design flaws (this USB problem most likely falls into the former category) for 10 years after the date the product was put into circulation, so as a UK resident I'm not too fussed about when/if my USB port decides on a trial separation from the rest of the device...

Since it's clearly a flaw of one kind or another - and Nokia have admitted as much, and no doubt have it recorded officially on their internal systems, however this legal liability situation may go some way to explain their current level of secrecy - this defect should be repaired "no questions asked" in the UK even when there is NO effective warranty in place.

I dread to think how much worse this problem may become as devices age over the lifetime of the typical 18-24 month UK phone contract - I do hope Nokia don't try and refuse repairs once the 12 month warranty has expired, as it could get very messy and drive customers away.
 

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