IMHO Nokia need to step up their customer care in the current market. If they want the meego range of smart phones to be seen as the indispensable tools they should be then they need to recognise that a week without your phone while they fix and apportion blame is just not acceptable. Loathe to mention the big A but the attitude at Apple stores is a somewhat different experience. I have witnessed first hand my friend having issues with his iphone not charging and was given a new replacement on the spot. No questions. Clearly if a device has clearly suffered abuse then there may be an issue but otherwise replace and replace straight away. You will then keep customers for life. I have not had the use of my N900 for 2 days now and it is a big inconvenience to me, more than i expected. This is compounded by worry that Nokia may try an blame myself for the fault. It is not a good position to be in and does little to inspire any brand loyalty.