Grins

I phoned them as soon as the phone was sent to them from the care centre

After about a week I phoned them again. They told me the phone had been fixed and returned to the care centre.

About 2 hours later the care centre phoned me and told me it had not been fixed but returned Beyond economic repair.

I made about 3 calls got cut off twice and promised an email once that never came

One week later I phoned and was a lot less polite. Very determined that they would fix this and that the issue had been identified by Nokia and was covered.

I also made it clear that I was planning to take them to small claims court recounted my list of Nokia phones over the last 6 years 5 N series phones. And made it quite clear that this would be the last time I would buy or recommend a Nokia phone to anyone if this was not sorted at once.

Got a call 2 hours later from a very cute lady named Becky.

Told me that yes this issue should be covered under warranty, They needed to collect the device and would be happy to ship it direct from the care centre for an engineer to look at it.

Phoned again to say they had arranged for it to be collected Monday morning and would get it tuesday and update me (this was Friday pm)

Phoned again on Monday to confirm the device was on its way to Nokia.

Called Tuesday about 3:30 PM to confirm they had the device and would call tomorrow to let me know what had happened.

Called today to tell me the device was covered. They could repair it but that would take a few days. So to save me the inconvenience they would send me a replacement device and Becky wouild inspect it personally to ensure is was in perfect condition and worked as expected. It will be shipped overnight to my office address.

So once you get to the right people and Nokia takes responsibility they do a bang up Job.

I still think I should propose to Becky. But I think that would destroy my in with Nokia. And prolly get me a restraining order.