Thread: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
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juahan is offline juahan
2010-03-07 , 12:06
Posts: 59 | Thanked: 21 times | Joined on Sep 2007 @ Espoo, Finland
#1008
Originally Posted by nathaneous View Post
I think they say 2weeks to cover their arse, but usually should take about a week to resolve the issue

I'm happy that Nokia are identifying that the fault is a production issue and that consumers can rely on their warranty to get it fixed.
Yes, they said 2 weeks, but I'm pretty sure that it will take much less than that. It is the basic rule of expectations management, overestimate and then the customer is happier when the result is better than the estimate.

Last time I had my N958GB serviced, they said 1 week and in the end it was like 2 or 3 days.

I also tried to ask, if they change the whole main logic board, but they didn't know. They just said that this is know issue and that they can't fix it in their repair shop and that they have to send it to factory for repairs. What happens, remains to be seen.
Last edited by juahan; 2010-03-07 at 12:15.