EDIT: Clean up with a little less rage at the response to this
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The people complaining have looked at this thread. Noting the experience of Nokias customers.

How ever small the number of people with this issue. Compared to the number of units sold. Nokia has treated these customers very badly.

To criticise people for thinking that they may not be comfortable trusting Nokia to make good, if this happens to them. Seems to be an overzealous response from the community.

I am happy to have my phone back and willing to give Nokia another chance. But I am ever reminded that there are customers out there who know nothing of this site or the other discussions of the subject.

They have assumed that the Nokia care centres are answering their problem as Nokia specifies. This is a failure on Nokia's part. Nokia should be doing more to ensure this message gets out. And working to contact people who have been let down by their organization structure already.

I am very disconcerted at members of this community. Who choose to attack people. When they have a very genuine reason to be uncomfortable with the companies recent actions.

We have plenty of people failing to understand that the N900 is still basically a development platform. Bugs and limited features are to be expected.

When people have genuine reasons to mistrust the company. We look like then fan boys if we treat them the same way as the rest.

Nokia customers have genuine reasons to mistrust Nokia over this event.

Nokia has still failed to be upfront with the issue and tell us why we should expect our new devices to last out better then the ones that failed.

As such Nokia is the one that has to win back the trust of their customers.