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Posts: 968 | Thanked: 974 times | Joined on Nov 2008 @ Ohio
#1095
Originally Posted by cr0c0 View Post
And even if the N900 has a bad USB port design, there are a few things that can be done to either solve it or reduce the flaws.

1. NEVER try to insert the USB cables upside down. If it doesn't go in easily, STOP and look at what you're doing. Even if you haven't filed down the USB cable hooks, it should still insert with little pressure.
I'm sure my wife won't mind when I get up and turn on the light so I can plug "that thing" in properly so I don't stress the connector before going to bed.

2. NEVER drop the phone while charging. I've seen plenty of other phones with their charging ports ripped off the system boards because they were dropped while charging. This is NOT a design issue, it's a user issue.
Easier said than done It's those pesky darn accidents that always get you.

3. File down the hooks on the USB charger and data cable. This will NOT make the cables any less effective, while significantly reducing the force required to plug and unplug them. It's actually amazing how much less pressure it takes once those hooks are filed completely down. If I were to venture a guess based on how it feels (mind you, my hand is not an accurate measuring device), it's say the force required is about a third.
If the hooks weren't needed (or need to be as big) I'm sure they would save money and design the cables with smaller hooks, or without them, right?

And now for the slightly paranoid among us (I'm one of them):

4a. Use epoxy to strengthen the USB port. I have a write-up how to do it. If you've taken other phones apart, it's really not difficult and it will give an extra insurance. I even tested the epoxy hold on other PCBs, and it takes much more force to unglue the epoxy than it does to rip off a surface mount component.

4b. You can also extend the contact patches of the USB port and resolder it to the system board. More technical and more dangerous than epoxy, but it will definitely strengthen the USB port. Combine this with epoxy and you're golden.
And void your warranty in the process

Even if you only follow steps 1,2 and 3, your N900 should survive daily use for a long time. Besides, keep in mind that the N900 is still a cell phone, and its value drops faster than subprime mortgage investments. Replacing it when (IF) it fails, even outside the warranty period, will not be expensive at all.
Shhhhh! It's not a cell phone, don't let any here see you type that

All good advice, but I shouldn't have to immediately void my warranty, start modifying cables, changing habits, annoying my wife, etc just so I don't have to worry about being without my $500+ device that I become more dependent on every day.

Mind you, I filed the hooks completely off all my cables, I'm careful when I put the plug in, and will probably epoxy it (after the warranty expires, assuming it makes it that long). But I shouldn't have to do any of that.

Bear in mind that not everyone who has had this problem voted in this poll. Ultimately, we have no idea how widespread this is. Our community is just a small subset of all the N900's sold. Quadruple the number of people that took this poll ~2000, even if no more people have issues, that's still around 3% failure rate. That is unacceptable to me. I am very concerned that this could be an issue in the future no matter how careful I am. If I were looking to buy a N900 and was unsure, this would certainly give me pause.
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Samsung Galaxy S Vibrant, Huawei S7, N900(retired), N800(retired)
 

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