We are three months into this thread and weeks since Nokia said they would get the word out to their care centres. Even telegrams are faster than this. I don't think this is ineptitude but rather apathy. I suspect that the sales potential for the N900 is not big enough for Nokia to spend money on it. The N900 is 'step 4 in a 5 step process' according to Nokia. One might view that as the N900 being a prototype or a beta. Normally one does not fix a beta, one just makes a note of improvement for the production model. It's entirely possible N900 owners have been hoodwinked into being Nokia's beta testers and paid Nokia for the privilege.