Hi all,
Here is my 2 cents worth... My guess is you got a lvl 1 tech support person who is basically reading from a script, or has "preprogrammed" answers in his head. Also, the people you talked to most likely are really only cell phone support type people - which I could see why in the case of cell phones you most likely would not want to use a euro flash...

But, as many others have said, the flash works very well - just do it as a fresh load and you should be fine (worked great on both of mine).

Yay new stuff!