Thread: Maemo Advocacy
View Single Post
Texrat's Avatar
Posts: 11,700 | Thanked: 10,045 times | Joined on Jun 2006 @ North Texas, USA
#147
Originally Posted by ragnar View Post
There are many Nokia people related to the Maemo program that are reading these forums. Take me for instance. I'm a member of the interaction design team for Maemo. (Check out http://maemointeraction.wordpress.com btw. - plugplug! One way to communicate directly to the UI design team.)

Anyway, we cannot really go into a mode where we would read all the hype and start confirming/shooting it down one by one. That's not what any company in this field really does. Think about Apple or MS or anyone. There are many reasons, fortunately or unfortunately for that. Legal, implementation, contractual, marketing etc. Publicly committing beforehand to certain features in a certain schedule really limits the flexibility. Of course we then shouldn't be a in a mode where we would fan the flames of hype, so to speak.

Also it then depends a bit on the definition of a new feature. Things like bugs are actively being discussed in our bugzilla system. (And we're working on to further improve this.)
It felt good to read your post ragnar.

I don't believe anyone expects Nokia to officially respond to forum hype, so let's take that permanently off the table of discussion, okay?

The essential point here is that rumors emerge in the absence of facts. Granted, there are indeed details which Nokia MUST hold secret-- few are arguing that. And not everyone expects a day-to-day diary of details. That's unrealistic.

But the fact remains that there are STILL communication gaps that can be easily filled, with proactive dispensations designed to keep the tablet users (and especially developers) encouraged. This could be as basic, for one example, as an occasional "we're still working on getting Skype ready so hold on!".

It is the dearth of such bon mots that rumor and user-generated hype arise. The element that seems strangely lost on Nokia is that the tablets poke farther into the Open Source community than any device of its kind. That has tickled the interest of hardcore folks who strongly disagree with the percentage of proprietary components involved. It may well be impossible to make these OS advocates completely happy, but in my opinion more outreach should be done than has been. This doesn't mean giving up trade secrets, a conclusion some Nokians mistkenly assume from such requests. It means being as open and honest as reasonably possible and striving for consensus mutually beneficial to Nokia and its intelligent purchaser base.

The tablet users are far more savvy than your average Mac or Windows user. To a large extent, the community has been deeply steeped in the Linux world which is far, far different than anything involved in commercial enterprises. I realize the development team should be able to get that, but that understanding doesn't seem apparent to the tablet community, which in general is very surprised at some moves... and especially the silence.

The sad and ironic thing is, were this true Open Source, the community would have solved those significant lingering bugs long ago, and cut your development time by a large portion. They know this, and it galls them. They WANT to help. They are frustrated at not being able to, as they would in any other true Open Source endeavor.

But, lacking that level of involvement, at least throw a bone or two out to the community on occasion. No trade secrets. No defensive posturing, either. Just a periodic "hey guys, we're still alive!". That sort of effort can work up some truly important good will, and perhaps mitigate the forum frenzy.

Just my 2 cents.

Last edited by Texrat; 2007-07-07 at 14:41.