I wish Nokia could participate in this forum just as the TiVo, Slim Devices and Infrant guys (to name but three) participate in their forums to help nurture the community surrounding their products. I'm pretty sure their high profile (ie. web forum rather than low profile mailing list) involvement has resulted in a happier community and increased sales of devices. Many casual end users don't want to read or post to mailing lists and it's amazing how good the vibe can be when end users are able to communicate directly with the people that are behind their product.

While I appreciate a nokia.com member can't give away company secrets, I see little reason why a more informed and better connected Nokian can't assist members here with some of the issues that are raised through this forum. Many of us try to get other members to raise bugs or vote on existing bugs, but beyond that there is often little we can do to help as we often don't know all the answers!