OK, they still can't tell me where my phone is (Regeneris: see post on previous page).

Phone broke 4 1/2 weeks ago.
Posted to Regeneris 4/12 weeks ago.
Called for status 3 1/2 weeks ago.
Told not being repaired and being sent back to me. MPD insurance will cover it but need to send phone to them.
I'm on holiday for 2 weeks.
I phone last Wednesday morning, wheres my phone theres no attempted delivery.
"We'll find out and call you back soon"
Later that day, wheres my phone?
"We'll find out and call you back soon"
Friday now (was busy Thursday but had no call), wheres my phone?
"oh, the guy finding its on holiday, we'll call Monday first thing just after 9"
Monday: No call by 10.30 so.. wheres my phone
"guys in a meeting will be no longer than 30mins.
No call by 12.30, wheres my phone?
"We'll find out and call you back soon"

Still waiting........