Candidates;

while some new members will arrive out of enthusiasm and a will to be part of the community, most members that sign up will do so because they have a problem, leading them to want to ask a question or give words to their complaints.

As a community council member, you'll be representing all the users, not just the productive elite. Infact, the ones that are not happy, don't understand guides, cannot find what they need on Google, these are the ones that need your ear more than the experts you know the best. At least, if this platform is going to be known as one that is good for as many users as possible.

How will you handle being surrounded by disgruntled average Joes? Can you handle repeated statements that the current product doesn't support MMS? Will you be able to judge someone fairly and hear their points if they start a thread with "ten reasons why the N920 sucks"? Getting angry/defensive at criticism is not good, misguided or not. And in most of it, there is a core of truth. Sometimes even something that isn't already reported in bugzilla or brainstorms. I'm not saying I expect you to be a friendly neighbourhood support team, but I would expect you to be polite in dealing with these people whenever you do choose to be active in such a thread.

Basically, when faced with an orangebox full of complaints, do you feel a need to defend the products, or is every disappointed owner an opportunity for improvement?