Thank you all for the clarification, if I could:

A new member starts a post similar to:
How could Nokia overlook MMS on the N900, I assumed it was supported?

Do we send them packing to Nokia support, or do we kindly point them in the direction of fMMS (which if we're not comfortable we shouldn't do anything)?

How about someone complaining about their battery only lasting 4 @$%@# hours. Do we send them packing or help troubleshoot and maybe improve their experience?

Where are you suggesting we draw the line? If I'm perusing the forum and see a question I can answer (no matter how basic), I will try to do so, unless for some reason I'm in a hurry.

I'm not suggesting we try to take over for Nokia Care, or that we have members who spend the majority of their time providing "support", I'm suggesting if we see something we can do to help, we do so. If that member never comes back, so what, it only cost me a couple minutes of my time. But, maybe they do come back, and pitch in themselves, and we've gained a new productive member.

We should be looking every new member as a potential, not a nuisance, that isn't our problem to deal with.