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Posts: 5,478 | Thanked: 5,222 times | Joined on Jan 2006 @ St. Petersburg, FL
#193
Originally Posted by lemmyslender View Post
Could anyone help me out here? I don't want to do a disservice to the community. Beyond the obvious stuff (broken usb ports, etc) what questions or types of questions should I be referring to Nokia instead of answering here?

Really, seriously, what are some concrete examples of things we should be forwarding to Nokia instead of answering here?
If users have issues with the business functionality, advertised features, or are generally dissatisfied with the device and your assistance hasn't helped to make them satisfied, then they need to contact Nokia Care and tell them why they're not happy. Feedback like that is extremely useful and (in aggregate) does have an effect on Nokia's future product decisions.

This is really more of an organizational issue and less of an individual one (thus why it's relevant as a council issue).
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