Yay,
Got a new looking phone back at last, seems to be put together a but tighter than my old one. Only just got around to filling off the USB connectors, I had though it would be little prongs not massive metal hooks like that.
Anyhow I am relatively happy.
I would say though that don't bother ringing the nokia support number it is a complete waste of your time.
I can confirm they haven't a clue the status of any repair as I was told when I rang yesterday (tuesday) it was "still in repair" when in fact the replacement phone had been shipped out on the previous wednesday. UPS just failed to deliver it due to the poor addressing of the item.
So to re-iterate:
UK Nokia Care phone line does not know the status of your freepost repair so don't bother asking.
Any how I got it now.
Needed an update to the latest firmware, the backup seemed to work quite well, restoring actually makes the setup pretty similar to my previous, which is a plus.