> some Nokia execs appear reluctant to process negative feedback

Not the line of managers from my boss to the CEO, nor other managers in my team, deciding the future of maemo and the tablets. These people are quite flexible and open to improve or reinvent what is not going well or well enough. Then you might or might not like all their decisions, but the decision process overall makes sense and includes a lot of research and listening.

> There is a mounting frustration among the tablet users and occasional feelings of abandonment

Frustration goes together with expectations. Feeling of abandonment goes together with communication. I agree the levels of optimism and enthusiasm could be much better since after all the tablets are a good and interesting product, creating passion and excitement. We at Nokia need to improve our communication with this community and the management of expectations, yes. I would say this improvement already started, some fruits are visible, some others will be visible sooner and later, and still we need to improve more.

> when I see this community's priorities not matching up with the company's
You probably want to say that not all or not many of these priorities are matched. I wouldn't say the whole community is completely disatisfied either. There is progress, only two years ago almost nothing of all this existed publicly. Perhaps part of the expectations missmatch is a matter of understanding corporate software development processes and speed compared to OSS community hackers coding and releasing.

> if both "sides" have the proper information to realize that either Feature X is...
This is precisely why I'm getting so stubborn about http://maemo.org/intro/roadmap.html , linked pages and the process to update them, inside Nokia and the community.

> New and potential users will base decisions on whether or not to buy a tablets based on what they skim here
While the optimism and recommendations done in spaces like ITT might have a noticeable impact in sales, this is in general another type of argument you can drop in your dialog with Nokia. Go instead for argumentations around what makes sense and what doesn't make sense according to the Nokia products and strategy. "Syncing with Nokia phones should be a no brainer" or "the use of a system-wide database should be enforced" are good examples of winning arguments. "User X asked about YYY but since it's not in the tablet won't buy it" is not.

> Since it can do nearly anything, people want it to. That's a dilemma for Nokia,
Not really. I hope nobody thinks that Nokia chosed to create a platform based on Linux, Debian and GNOME and never thought that the open source community would pick that base and try to do lots of things with it. Nokia wants to push and ride the *top drivers* of the tablets and the software inside and wants to not be an obstacle to all the rest of possible use cases, to be developed by third parties (community, companies, whatever). Nokia leading all possible developments is senseless, or at least not according to the strategy around maemo and the tablets.

- Your expected PIM & sync functionality will be one day covered in the tablets and probably be supported by Nokia (called PIM or not, that I don't know). When? No idea, and perhaps could come not through a single release but through integrating progressively this functionality feature by feature. At the end i.e. 'support for Word documents' and 'tasks integrated with calendar' have nothing to do from a development point of view.

- "can be delivered purely by the open source community, I don't know"
Nor do I. It would be good to know what are the specific obstacles only Nokia can remove, if any.

- SIP "at some point": if it wouldn't be vacation time I bet my answer could have been more precise already yesterday. Gimme some time.

- PIM not a black/white thing: absolutely, this is why I'm asking (since February) to let behind the PIM yes-no and move forward to the specific set of features. Thanks to fpp, Milhouse and others for summarizing, we are getting into specifics. Submitting specific enhancement requests and/or creating linkable wiki pages would help, even if many of this requests have been made repeatedly in ITT talks.

- "done for cheap": there is nothing cheap in corporate software development for consumer electronics devices. The same OSS implementation requires a lot of extra expense when you want to put a Nokia supported label on it. This is why sometimes the community can move faster to get what most (power?) users would be happy with (but perhaps not the mainstream public).

> It seems to me that this opennes is part of the "problem" with the IT
JohnSwenson, you are making a very good point here. It has to do with communication and expectations. http://downloads.maemo.org , the one-click installs and the Tableteer repository are already big steps forward compared to a wiki with long pages linking to .deb packages. But this is still far away from what mainstream tablet owners would expect and/or be happy with. Only the current software offer (with all its gaps and betas) would make much happier most of the tablet users if they knew (and didn't have that pre-configured image of what a handheld should be, avoiding them to fully enjoy the freshness the tablet brings). Well, that's at least my personal opinion.

Well, this thread is being a pleasure to read and write. I will keep reading but I don't know how much I'm going to be able to write since tomorrow I start a chain of trips, guadec and holidays. I guess the basic message is clear: fight the roadmap.