I had a friend with the same phone, the one they got sent didnt work at all, it showed a mess of colour at the bottom, a smear of colors across the whole screen. they were in contract though, so got it replaced straight away, their new phone is working ok. sounds like a bug in the phone if more than one person is experiencing it straight off without even having used it, no bad early apps can be to blame since its happening straight off, such as with my friend. the next official updates for this phone need to arrive fast