Thread: Nokia won't repair my US N900 because I live in Canada [OK, eventually they did]
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shallimus is offline shallimus
2010-03-29 , 15:03
Posts: 568 | Thanked: 969 times | Joined on Dec 2009 @ Toronto
#6
Thank you all for taking the time to respond.

Originally Posted by n61adm View Post
An option is to use a mail forwarding service [...]
Another option is to go to a UPS Store/Fedex Kinkos that accepts parcels on your behalf [...] You may need to drive over to the border to do this.
Originally Posted by roger_27 View Post
when my european N80 broke, I sent it to a nokia certified repair shop. they took it, and they themselves sent it to Nokia, which then sent it back to them, which in turn sent it back to me.

maybe you can do something like that? drive to a nokia store across the border (not sure how close you are) and drop it off for repair, and come back and get it ?
Good ideas both, but surely it shouldn't be necessary to do this? Driving down to the US (potentially twice) isn't a trivial operation for me, so if I'm going to do that, I might as well start looking at buying a new N900.

Originally Posted by n61adm View Post
One more thing I would recommend. I added my N900 to StateFarm's Personal Articles Insurance. It is about 40CAD a year and covers accidental damage and has no deductible. Its really a wonderful product vs the usual warranty service. I can PM you the name of my REALLY WONDERFUL agent if you decide to go for this. (You can put in almost anything on this policy, camera, laptop, etc and it covers theft, accidental damange, etc).
Great idea, and I will investigate this once I get a fully-functional N900 again. If your agent is good, please do PM me. Mine is OK, but no better than that.

Originally Posted by Glasswalker
Ouch... sounds pretty bad, cusomer-service vice....Reminds me of german bureaucracy (and belive me... those guys can be a royal pain in the *****....
I lived in Germany for some years growing up, and my brother lives there now, so I have some idea what you mean by that, although I'm sure it's not always the case.

Originally Posted by Glasswalker
But to offer some help: do you have any friends and/or family living in the states? so that maybe they could give "their" N900 to repair....
I do have friends in the US, and this may well be the option I end up choosing (i.e. sending my phone to Nokia US and using my friends' address as mine) if the promised call from Nokia doesn't happen or isn't helpful. However, this will be expensive (over and above the cost of the repair) and worse, it will be time-consuming. It shouldn't be necessary to do this.

So at least one of my original questions still stands: I want to deal with Nokia in Canada. Canada is where I live, and it is where I earned the money to buy this Nokia product. Does anyone know why Nokia Canada are apparently totally unwilling to help me?
Last edited by shallimus; 2010-03-29 at 15:25.