Thread: Nokia won't repair my US N900 because I live in Canada [OK, eventually they did]
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shallimus is offline shallimus
2010-03-29 , 18:00
Posts: 568 | Thanked: 969 times | Joined on Dec 2009 @ Toronto
#18
Originally Posted by schettj View Post
"No, Nokia Care Protect is valid for warranty repair within the country where the device was
originally purchased. "
...but I'm not asking for a repair under warranty. I want to pay them to repair my phone outside of the warranty.

Originally Posted by schettj View Post
You should be able to contact Nokia and specify you want a repair at your cost
Quite right - I should be able to. However, calling the Nokia US number even gives me "This number cannot be reached from your area code". Amazing. As Kriek quite rightly noted, Nokia USA is set up to fail.

Originally Posted by schettj View Post
however they could still decline to make the repair and ship it back to a different country - Nokia is only allowed to SHIP a phone to a country for which the phone has local regulatory permission to be received.

In other words, it might be legal for you to import a US phone to Canada, but its not legal for Nokia to ship a US phone to Canada. Make sense?
Do I follow the logic involved? Yes. Does it make sense as a consumer? Not so much.

Does anyone know if Industry Canada has approved the N900?