If you have never had problems with vodaphone then i can suggest your lucky !
Only last week they disconnected my phone and told me i didnt pay the bill, when its a direct debit, and when i went to the centre, they called them up and said i went over my limit, I told her straight in the face, bollocks did i and then they transfered to another department that said yes he has paid and yes were putting it back on.

Some great internal management going on there eh ?
Do the departments hate each other or something ?
Did this particular one loose at their weekly internal LAN quake game or something ?
Jesus its like the company is run by crazy hermits who hate each other.