Mine stopped working last week and I needed help. I would recommend emailing them via support. For some reason they only respond at night (I'm West Coast) and at around 10 pm. Once they emailed me at 2 am in the morning and gave me a link to the binaries that last only 2 hrs.

I would recommend emailing them at night and multiple times. Usually their codes last 12 hours so you would have to download it in the morning.

At this point if Joikuspot doesn't improve their SW I'm might move to Mobile Hotspot once that has matured. One report says that CPU performance is reduced to about 1/3 or 1/2 of Joikuspot. All I know is I get 1.5 Mb/s download but when I tether via USB cable I get 4.5 Mb/s. It's not even close. Plus the software just stops working every 15 to 20 minutes or so I have to restart the software and the phone is pretty hot (which means there's no way I'd even try overclocking).

I hope they get their act together. Premium indeed.