This BS from Nokia is disconcerting. They obviously have a plan to deny as many as possible and ignore the problem. What a bunch of idiots.

If they wanted to, how hard is it to send out an email saying our policy is to replace all these, no questions asked, during the warranty period?

I think they have sent out an email to the contrary. I think their plan is to replace as few as possible. I was burned before with their Communicator series and the problems with their clamshell hinges breaking. I stayed away for 3 years. Came back for the N900, hoping they had got their CHIT together. Nope, still total idiots. That's it, count me out for their next scam.

Any company can make a mistake. It's how they handle the mistake that determines whether you ever do business with them again.