Maybe it has to do with differing expectations and levels of satisfaction? The same reason this occurs with any experience?

As a former Nokia employee who helped launch the N800, and now a community leader frustrated by Nokia's occasional odd moves or silence, I've had the benefit of playing both sides of the fence. That helps one see the big picture. But you'll find that there are hundreds of people here, like sjgadsby and Laughing Man to name a couple, who didn't have that experience yet still manage that big picture view. You'd do well to slow down and take stock of what they have to say instead of being so quick to confront.

You misjudge Mr. Gadsby. He's not looking at the subject so childishly.

And for the record, in general: having a higher tolerance of corporate foolishness does not automatically make one a "fanboy", just as being disappointed by it does not automatically make one a "hater".