Latest update from me: Just picked up my phone from the shop that sent it to Nokia Care for me. Nokia sent it back refusing to repair it due to "evidence of user damage". As if that wasn't aggravating enough, they sent it back without any USB port whatsoever. Previously I could charge/use the USB in certain positions, now obviously I can't do anything at all. I've now contacted consumer direct and my credit card company has also informed me that they will help me via another department that deals with these sort of issues but they're only open Monday to Friday. So I'll contact them too....