Here's my latest news:

I called Nokia yesterday again (Tuesday) after receiving no call back from Monday's call. The agent seemed to find my case and details and promised me a call back later that day after being escalated once again to the senior service department....Nothing happened.

So I called Nokia today (Wednesday) and spoke to another agent. After half explaining my case and asking his supervisor, he told me I had to be put through to the N900 department. So I spoke to another agent, and after much searching her database...my case appeared to have been lost. Great.

So I started over from the beginning and once I'd explained everything to her, she told me I'd have to wait another 48 hours after my case was escalated once again to the senior service department.

I lost it a bit here and told her that this is getting ridiculous, informed her of my discussions with Consumer Direct/Trading Standards and so she went off and spoke to her supervisor. She came back telling me that she's sorry for all the trouble and that later today I'd be receiving a call from the Supervisor.

Having now spoken to the supervisor, he's personally escalated my case to this service department everyone speaks of, and called me twice, which is nice, it shows that he's working on it.

I've now been promised a call back either later today or definitely tomorrow from the service department, and the supervisor told me they'd either repair or replace my phone.

So I'm hoping that this means everything is fine and my phone is going to be repaired, but I'm not convinced that I won't have to battle some more. So I haven't yet closed my case with Trading Standards...

Hope no one else has to go through all of this for Nokia's own design flaw.