Hey abill_uk. A clever person would get resourceful instead of demanding a solution from others. He or she might even do something like search LinkedIn using specific keywords to find not a service tech but the names of managers and executives who could do more than a tech could. Such a clever person might figure out the email addresses of those managers and/or executives using standard email syntaxes. That same clever person might then contact managers and executives directly. It doesn't even have to be LinkedIn. A slightly less clever person could snag the names of Nokia leaders from articles in online business and tech magazines, and work the same email magic. A less clever person still might try brute force generic email addresses using common terms. But then, a clever person wouldn't have to be told that. They would have already tried one or more of those by now and fired off a successful email. Instead of petulantly making demands in a forum where clever people are likely to have a little fun at the asker's expense.