abill_uk, What is this thing with email address. Why don't you use that official form? Last 2-5 years what i have communicated with big corporations support have been through forms. For example I made bug report to Opera trought form and they replayed to my email. Also with google same thing...took about two weeks to get answer. I find your way of communicating with people who have nothing to do with Nokia quite amazing. .edit What´s wrong with this? http://img291.imageshack.us/i/hop2.png/