abill_uk,

Hmm. Let´s see. The point of form is to FORCE people to first categorize their complains/feedback etc. It makes things more efficient. Of course you could have and probably they have email that´s something so trivial as nokiasupport_uk(at)nokia.com] etc. Still that email goes to 10 different people and one who just happens to be work at that specific time receives your email.

Then again you ask specific email address and I suppose that you need ONE person email. If you have given any thought about how support system really really really works in best way to corporation and to customer you understand that it would be completely insane to have one man answering feedback from tens of thousands people feedback. That´s way first thing to do is categorize feedback by asking those same things that they ask in phone support first.

You are behaving right now like customer in local restaurant who is yelling manager to come and hear your feedback personally. Sorry that´s not how it works this environment. Yes customers are important and they decide but they decide as group. Group statistics matter not single cases. Like the survey they had on official maemo site.

And i do not understand what do you mean by forms limitations?