what makes you think, nokia would publish such an email address or even has one? despite all claims this forum not being a part of official nokia customer support, i am convinced it is considered by nokia as first line of defence against customers and supposed to take the brunt. the 2nd line would be nokia.com's forum, the 3d maybe the local support points. i am pretty sure, nokia.com does not want any direct contact with its customers (except the online shop and that horrible ovi thingumabob, of course).