i think the problem is that, people has provided him with answer, but he has not been satisfied with that. he was just asking for a genuine email of Nokia Care, i think the email i quoted already included 2 valid email addresses of Nokia Care. But everybody is suggesting that, if he wanted to get help from Nokia, he's better off using the support form or his email will just get bounced away. every corporate has their own email spam filter on for their server, unless the user set ur email address as trusted one & accept everything u were to send him, ur email will not get through even though u've an email address of a Nokia employee. but it also depends on how tight is the security of the email server, some may not filter it out.