Dominator, unfortunately you are in the same situation as me, I've explained everything I've done so far...so you're gonna have to do the same.

Try support first on the phone, same as me. Then once you get an absolute no, you'll have to call up consumer direct and ask for their advice on how to compose your letter to send to Nokia's UK office.

Let me know how you get on, looks like I'm sending off my letter on Monday...