Sharing my experience with the USB issue.

I got the phone 12/11/2009 and the USB port broke 4/1/2010. I mailed it in the following day with 3 day shipping from Maryland to Alabama USA. It arrived 4/6/2010.

On 4/8/2010, "Unfortunately we were unable to repair your device and are currently awaiting delivery of a replacement device for you."

Replacement phone was shipped on 4/09/2010 and I got it on 4/12/2010 with $10 OVI debit card and extra stylus since I didn't send original one in.