More news from me:

Called Nokia yesterday and asked to speak to the same supervisor again.

Turns out Nokia's CERT department claimed to have spoken to me and closed my support case. Had a go at the supervisor and he told me he'd call me back later that day and tell me exactly when CERT were going to call me.

Never got a call...

Rang Nokia this morning and asked to speak to the same supervisor again and was told he'd call me back...no call back.

So I gave up on Nokia support and was about to write my letter to Nokia's head office in the UK, when I decided to first try and just call them.

Shocked...someone actually answered the phone without me being put on hold, and it was an English lady actually in the UK rather than a Canadian call centre.

So I briefly explained my situation and asked who I could speak to and she said she would put me through to the repairs line, and I said I think I've already spoken to them enough, is there anyone else I can speak to.

So she put me through to Nokia's complaints department and after a few minutes, the lady I spoke to had organised UPS to collect my N900 tomorrow and she'd inform me personally on Thursday what the outcome is.

I did have to mention that I know I have the right to see absolute evidence and proof that the fault is due to user damage, but that my main issue is the condition in which I received my N900 back.

Should have just done this in the first place, after 2 weeks of going round in circles I'm finally getting somewhere.