Thread: Nokia won't repair my US N900 because I live in Canada [OK, eventually they did]
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JohnoDotCa is offline JohnoDotCa
2010-05-04 , 18:21
Posts: 16 | Thanked: 13 times | Joined on Apr 2010 @ British Columbia
#45
Originally Posted by Kriek View Post
Huh?
It's that hard to understand? Nokia USA and Nokia Canada are seperate companies selling the same brand. If you buy a phone from Nokia USA, why would Nokia Canada be responsible for the warranty of another company's product that they have chosen not to distribute?

Originally Posted by Kriek View Post
In actuality, N900 warranty claims in Canada are not particularly simple and straight-forward. It's awfully easy to say "call the seller" to get results.

The terms and conditions of the extended Newegg warranty are lengthy. And I suggest anyone considering this route to read them carefully. First, the warranty comes at a cost. Second, it's only available within 30 days of purchasing the device. And amongst other things, it's only valid for a single one-time claim.
Two months after I purchased my phone from Newegg.ca, I needed to get my phone warranteed. I didn't buy the extended warranty from Newegg. I called them, told them that I was having trouble getting Nokia to honor the MANUFACTURER's warranty as they (Newegg.ca) sold me a US product in Canada without first disclosing that the manufacturer's warranty wouldn't be valid in Canada. They took care of it for me by routing my USA warranty claim through the states. I might have been a special case as I practically purchased my N900 the moment it was available on the site (they may have added a disclaimer re: warranty issues since), but it's worth a phonecall to them to see what they can do.

Newegg also performed this astonishing feat for a friend who purchased an N97 with a noisy vibrator before Nokia Canada started distributing it here.

Sometimes, it is as simple as a phonecall to the seller.