Sorry to hear about your experience, pb, but seriously: if parts aren't available, they're not available. Not just for you, but for anyone. So I realize you're speaking from personal frustration, but there's no vendetta against you by Nokia. I think we've already established that the reverse logistics for the tablets are horrid. I've been beating the drum for some time now, and was recently given reason to believe the shortcomings are being addressed. So it may be cold comfort to you in your moment of dire need but I have faith the gaps are being filled and will continue to be. But, some things to consider: -There haven't been huge stand failure rates (in fact they've been pleasantly small) which may have created certain assumptions inhouse about preparing for such events. I'm thinking that replacement stocks were very low and then depleted very rapidly by a cluster of requests. In addition, repair competes with original supply and Nokia employs lean manufacturing techniques that very likely don't allow for a reasonable surplus of parts. -The company began a HUGE overhaul in June (I cannot possibly overstate that) which is significantly impacting everyone, especially logistics (where I was just moved). It will take a while for this to settle. It is unfortunate for customers, but it is what it is. Neither of these points are meant to excuse abyssmal support. However, I'm hoping it will help by at least providing some background. Be persistent. You will get your parts.