It's pretty lame that they are out of parts, but I dunno. The fact that they even offer such replacement parts, and for free, seems pretty generous to me. Of course a promise of free parts is pretty meaningless untill you actually get said free parts, but still. I understand customer service frustration, I've had this very strong urge to walk into every at&t store in the miami area for the express purpose of getting a whole bunch of charges of assault and battery brought up against me recently, but at least your tablet is still functional. Then again, I have a 770, slow, but pretty sturdy. And just for the record Texrat, I personally don't feel that you resemble a certain peice of my lower anatomy.