Hmm. I´m pleased with your current contribution. It might be true that in december-january bugzilla was little too hot place. At least I got pretty long and not so friendly answer from user named timeless. Almost wrote personal email to him, but after checking who this guy is and what he has managed to do with his life I tought that he is right and knows pretty much what he is doing *gulp*, but I would not be suprised if some rather sensitive user would get upset at his tone
I pretty much agree with everything what benny1967 just said. You manage to be effective but still friendly.