UPDATE for anyone in the future investigating Nokia repair and service.
I called Nokia on the 6th, the day I received the phone back in the same state I sent it in (still broken).
I called on the 7th and was told I had to wait at least 48 hours. I did not call on the 8th or 9th (Sat & Sun). I called today, the 10th. After being put on hold for a while as the employee spoke to someone else, I was told again to wait for someone to call because they were still investigating what happened. I said: you can continue to investigate while still fixing my phone--why can those things not be simultaneous? All I got was stammering and blathering things they already told me.

I tried to request a repair online again, but I got different instructions on what to do to send it in, which required that I pack and pay shipping to the repair facility. I don't know why it was different, and I don't feel I should pay for it when they paid the first round and did not fix it.
They are losing me quickly here. The phone was too expensive for this hassle.