My 6682 worked great for about 2 months and then it started rebooting itself about every 30 seconds, it had a faulty power button. I sent it in for repair and they sent it back not fixed. Then I paid shipping again to send it in, after 6 weeks I finally took the cash option and recieved more than I paid for the phone. So I guess I can not complain to much, perhaps I just was unlucky and got a bad phone. But from the experiences I had with Nokia service up to that point made me never want to give them a dime again. I will tolerate the crap for my N800 because I have no other options, but they have not created any loyalty with this consumer, in fact quite the opposite, the word loath comes to mind when I think Nokia... They really need to learn how to treat customers!