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Posts: 3,401 | Thanked: 1,255 times | Joined on Nov 2005 @ London, UK
#16
Originally Posted by Texrat View Post
Man, Milhouse, you are getting into one of my biggest peeves. As a Quality feedback Analyst who sees one mistake after another made over customer expectations, I would truly love to watch the decision making process at work...
Me too. It does seem strange that Nokia decided to throw away some of the old Communicator features that were clearly cherished by the loyal Communicator users. How could Nokia have been this ignorant? The possibility exists of course that Nokia were not ignorant at all and dropped the old features with full knowledge of the likely reaction, which suggests that Nokia don't give a fig for loyal users, and are happy to alienate an existing user base if it means shifting a few more units to a more fickle and less discerning set of users. Nice.