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realcomix's Avatar
Posts: 83 | Thanked: 12 times | Joined on Jun 2006 @ queen creek , AZ
#14
take names and department whenever you call... and note down the time etc...
if matters get worse, tell them you are recording the call and you will use it if matters go further..

Dealing leniently with idiots is of no use
lol if you say you are recording the call they will say they have to hang up ... thats most policy in call centers .... get there name and ask for id ... that will make them a little nervus and will want to do more ... if anything demand for a sup ...