Thread: Farewell
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Posts: 267 | Thanked: 183 times | Joined on Jan 2010 @ Campinas, SP, Brazil
#85
Originally Posted by schettj View Post
So, you would rather they shipped 1.2 with whatever problem(s) there were with it, then retracted it, then reissued it even later then it will release?
*Sigh* Didn't I make it clear that that was the first thing I considered before complaining? The problem is, you can't extend this rationale to its extremes - you can't have infinite time to do what you want, and you HAVE to consider things like market momentum and customer satisfaction.

Dang, there are many things you can do to speed it up - get the most serious bugfixes and make sure they're installable OTA, then release it as PR1.1.2, or make it PR1.2 but save the other bugfixes for PR1.3, whatever.

Every software vendor knows that. Mindshare is your most precious asset and you can't risk it by nitpicking and delaying on unimportant details. Make your product look alive, by always updating.

There are many cascades of consequences of delaying a patch for so long. People stop doing bugreports, because they don't feel supported. The damage track of FIXED bugs keeps growing, e.g. more laypeople buy the N900 and are puzzled because USSD codes don't work, and this builds up the reputation of N900 as a failed device. More application vendors finish their experimentation time with the N900 and give up publishing their app for the platform. More people silently exit forums like this, because they just don't feel the excitement of the N900 anymore.

How can you be so insensitve to ignore all this and other consequences and give such a candid default response, like it really responded anything? It doesn't.

The N900 is a fantastic device. That's what hurts the most: imagine a wonder child, a very smart child, that instead of being well-fed and sent to the best schools to develop her abilities, is forced to grow up and stay barely fed in a room with no books.

Nokia IS supporting you. They're working on 1.2 until it actually is an improvement over 1.1, NOT a step backwards from 1.1

Seriously. It will get here eventually. When it does, hopefully, it will be all goodness.
You can live in that dream world all you want, but the reality is another altogether. There are other options in the market and people are leaving the N900 for them.

People like me which stay moaning and b-i-t-c-h-i-n-g might be seen as an annoyance, but we do that because we still love the N900 and want it to succeed. The other people - who probably outnumber all of us here at the time - just silently quit. I find this a hundred times more annoying.
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